Shipping policy

Eyescape Designs uses Australia Post for all domestic and international shipping. The information below explains what you can expect from the time you place your order to the time it arrives at your door.

Order Processing

Orders are handmade and prepared with care. Please allow time for your order to be packed before it is dispatched. You will receive a shipping confirmation email with your tracking details once your order has left our studio.

Tracking Your Order

All orders sent via Australia Post include tracking. Your tracking number will be sent to the email address provided at checkout. You can use this number to follow your parcel's progress at auspost.com.au.

Domestic Delivery (Australia)

We ship to all Australian states and territories via Australia Post. Estimated delivery times are determined by Australia Post and will vary depending on your location and the service selected at checkout. Remote and regional areas may take longer than metropolitan estimates.

International Delivery

We ship internationally via Australia Post. Delivery times vary by destination country and are subject to local customs processing. Please note that import duties, taxes, and customs fees charged by your country are the responsibility of the buyer and are not included in your order total. We are not able to control delays caused by customs authorities.

Oversized Artwork & Large Items

Some products — including larger artworks and framed pieces — may exceed Australia Post's standard size or weight limits. If your order falls into this category, we will contact you directly after purchase to discuss available shipping options. This may include alternative carriers or freight services depending on the destination. We will always provide you with options and a cost estimate before proceeding.

When No Suitable Shipping Option Is Available

In rare cases, Australia Post may not offer a suitable service for your delivery address or the item dimensions. If this occurs, we will reach out to you via the contact details provided at checkout. We will work with you to find an alternative arrangement, which may include using a different carrier, adjusting the order, or, where no solution is possible, issuing a full refund.

Address Accuracy

Please ensure your delivery address is correct at the time of checkout. Eyescape Designs is not responsible for parcels delayed or lost due to an incorrect or incomplete address being provided.